Privacy policy
What personal data we collect through this website, why we use it, who handles it, and the choices you have.
Effective 3 October 2026
Summary
- We collect your name, email, company and message only when you send the contact form.
- We use it to reply to you. We do not sell it and we do not use it for advertising.
- Analytics cookies are off unless you accept them, and you can change your mind at any time.
- You can ask us to access, correct or delete your data by emailing legal@trivanetech.com.
Who we are
This website is run by Trivane Tech, an IT services business based in India that works with clients remotely.
Address: D30 F1, Dayanand Block, Shakarpur, New Delhi 110092, India
General enquiries: connect@trivanetech.com
Privacy and legal requests: legal@trivanetech.com
For personal data collected through this website, Trivane Tech is the data fiduciary under India's Digital Personal Data Protection Act, 2023 (DPDP Act), and the controller under laws such as the GDPR that may apply to visitors from other countries.
What we collect
| Source | What | How |
|---|---|---|
| Contact form | Name, work email, company (optional), the message you write, and the time you sent it. | You give it to us when you submit the form. |
| Spam check | Technical signals such as IP address and browser details, processed by Cloudflare Turnstile. | Collected automatically when the form loads. |
| Analytics (only if you accept) | Pages viewed, approximate location, device and browser type, and how you reached the site. IP addresses are anonymised. | Collected by Google Analytics 4 after you click Accept. |
| Server logs | IP address, requested page, date and time, and browser details. | Collected automatically by our hosting provider. |
Please do not put passwords, payment details or other sensitive information in the message field. We do not need them to respond.
Why we use it
| Purpose | Basis |
|---|---|
| Reply to your enquiry and arrange a call | Your consent, given when you tick the box and submit the form. |
| Keep a record of conversations with prospective clients | Your consent, and our legitimate interest in running the business. |
| Understand which pages are useful and improve the site | Your consent, given through the cookie banner. Declining changes nothing about how the site works. |
| Protect the site and the form from spam and abuse | Our legitimate interest in keeping the service secure. |
| Meet legal obligations | Where the law requires us to keep or disclose information. |
We do not use your data for automated decision-making or profiling, and we do not send marketing emails unless you ask us to.
Transfers outside India
Our providers run systems in other countries, including the United States and Japan, so your data can be processed outside India. By submitting the contact form you accept this. We choose providers that publish security and data protection commitments, and the DPDP Act permits transfers except to countries the Indian government restricts. For visitors in the EU or UK, we rely on the standard contractual clauses our providers offer.
How long we keep it
- Enquiries that do not become a client: deleted 24 months after your last message.
- If we work together: kept for the duration of the engagement and as long as tax, accounting or contract law requires afterwards.
- Analytics data: retained in Google Analytics for 14 months or less, according to our settings there.
- Server logs: kept by our host for a short period for security and then removed.
You can ask us to delete your data sooner at any time.
Your rights
Under the DPDP Act you have the right to:
- get a summary of the personal data we hold and how we use it;
- have inaccurate or incomplete data corrected or updated;
- have your data erased when it is no longer needed;
- nominate another person to exercise these rights if you die or become unable to;
- use our grievance process, described below, and complain to the Data Protection Board of India.
If you are in the EU or UK you also have the rights to restrict or object to processing, to data portability, and to complain to your local data protection authority.
To use any right, email legal@trivanetech.com from the address you used to contact us. We may ask you to confirm who you are before we act. There is no charge.
Withdrawing consent
You can withdraw your consent as easily as you gave it. For analytics, use Cookie settings in the footer and choose Decline. For your enquiry data, email legal@trivanetech.com and ask us to stop using or to delete it. Withdrawing does not affect what we did before you withdrew.
Grievance officer and complaints
Grievance officer: Sagar Bakshi, Trivane Tech
Email: legal@trivanetech.com
Address: D30 F1, Dayanand Block, Shakarpur, New Delhi 110092, India
Write to the grievance officer first. We will acknowledge your message within 7 days and aim to resolve it within 30 days. If you are not satisfied, you can complain to the Data Protection Board of India, or to your local authority if you are outside India.
Children
This website is for businesses and is not aimed at anyone under 18. We do not knowingly collect personal data from children. If you believe a child has sent us data, email legal@trivanetech.com and we will delete it.
Security and breaches
Data travels over encrypted connections and enquiries are stored in a database that is closed to the public and reachable only through our server. Access is limited to the people who need it. No online service is perfectly secure. If a breach affects your personal data, we will tell you and the authorities as the law requires.
Links to other sites
Our pages may link to other websites. We do not control them and this policy does not apply to them.
Changes to this policy
If we change how we handle personal data we will update this page and its effective date. For significant changes we will also tell people who have contacted us.
Version effective 3 October 2026. Questions about this policy: legal@trivanetech.com.